Privacy Policy

We keep what we collect to the minimum needed to run the Service:

• Account information. Your email address, used to sign you in (we use passwordless magic links and one-time codes) and to contact you about your account.
• Usage information. The number of coaching minutes you use, so we can apply your plan’s limits and show you your remaining balance.
• Billing information. When you buy a plan or top-up, our payment provider, Stripe, processes your payment. We receive confirmation of your plan and status, but we do not collect or store your full card details.
• Basic app diagnostics. Limited technical information, such as error reports and connection status, that helps us keep the Service reliable.

During a call, the Service captures two separate audio streams: the other person’s voice and your own microphone. Each stream is sent to our speech-to-text provider over a secure connection, turned into text in real time, and then discarded. We do not retain the audio.

The resulting transcript, together with the suggestions the Service showed you, is used in the moment to generate your next line. Your saved call history, the transcript, the cues, and your notes, is written to a file on your own device. It is not uploaded to our servers. If you delete a call in the app, or clear your history, that data is removed from your device.

You are responsible for obtaining any consent that the law requires before transcribing a call, as described in our Terms of Service.

We use the information we collect to:

• provide, operate, and improve the Service;
• sign you in and keep your account secure;
• apply your plan’s minutes and process your payments;
• respond to your support requests; and
• meet our legal obligations.

We do not sell your personal information.

We rely on a small set of trusted providers to deliver the Service. Each receives only the information needed to perform its function:

• Supabase, account authentication and database.
• Deepgram, real-time speech-to-text. Receives transient audio streams that are not stored by us.
• OpenRouter, routes transcript text to the language model that generates your suggestions.
• Stripe, payment processing and sales-tax collection.
• Resend, sending account and transactional email.

Our website uses a small number of cookies and similar technologies that are necessary for it to work and to understand basic, aggregate usage. The CueCloser desktop application is not an advertising product and does not track you across the web. We do not use your call content for advertising.

We keep account, usage, and billing records for as long as your account is active and as needed to meet legal, tax, and accounting obligations. Call audio is never retained. Transcripts and call history live on your device and are kept until you delete them. When you close your account, we delete or anonymize the personal information we hold, except where we must keep it by law.

We use industry-standard safeguards to protect your information, including encryption in transit and strict separation of secrets from the application you install. No method of transmission or storage is perfectly secure, but keeping audio out of our servers and call history on your device is a core part of how we reduce risk.

You can access or update your account email from within the app, and you can delete your saved call history at any time from your device. To request access to, correction of, or deletion of the personal information we hold about you, contact us at support@workloadr.ai. We will respond within the time required by applicable law.

If you are in the EU/UK (GDPR): you have the right to access, correct, delete, restrict, or object to our processing of your personal data, and the right to data portability. Our legal bases for processing are performing our contract with you, your consent, and our legitimate interests in operating and securing the Service.

If you are in California (CCPA): you have the right to know what personal information we collect, to request deletion, and to not be discriminated against for exercising your rights. We do not sell or share your personal information as those terms are defined under California law.

The Service is not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

We and our providers may process information in countries other than yours, including the United States. Where we transfer personal data across borders, we rely on appropriate safeguards, such as standard contractual clauses, as required by applicable law.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated policy.

Questions about your privacy? Reach us at support@workloadr.ai. CueCloser is operated by iNext Ventures Inc.