Terms of Service

By creating an account, downloading the application, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.

You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements and that the information you provide to us is accurate and current.

CueCloser is a real-time assistance tool for sales calls. While you are on a call, the Service listens to the live conversation, converts speech to text, and suggests language you may choose to say next. The suggestions are guidance only. You are solely responsible for what you say on your calls and for the outcome of those calls.

We may add, change, or remove features at any time. We may also set or adjust limits on the Service, such as the number of coaching minutes available under a plan.

The CueCloser application is free to download. Some features require an account and a paid plan. New accounts may include a one-time free trial of coaching minutes as described at sign-up. We may modify or discontinue the free trial at any time.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at support@workloadr.ai if you suspect unauthorized use.

You agree not to use the Service to:

• break any applicable law or regulation;
• infringe the rights of others, or harass, defraud, or deceive any person;
• reverse engineer, decompile, resell, or attempt to extract the source code or models behind the Service, except where the law expressly permits it;
• interfere with, overload, or attempt to gain unauthorized access to the Service or its infrastructure; or
• use the Service to generate content that is unlawful, abusive, or harmful.

Call recording and consent. You are solely responsible for understanding and complying with all laws that apply to monitoring, recording, or transcribing telephone calls in your jurisdiction and the jurisdiction of the people you call, including any requirement to notify or obtain consent from the other party. You agree that you will obtain any consent required by law before using the Service on a call.

We are the seller and merchant of record for all paid plans and one-time purchases. Payments are processed securely on our behalf by our payment provider, Stripe, and your purchase is also subject to Stripe’s terms. Any applicable sales tax or VAT is calculated and collected at checkout, and Stripe handles payment processing and receipts.

• Plans and minutes. Each paid plan includes a set number of coaching minutes per billing period. Minutes included with a monthly or annual plan do not roll over between periods unless we state otherwise.
• Top-up packs. You may purchase one-time top-up packs of additional minutes. Top-up minutes are applied to your account and do not expire.
• Auto-renewal. Paid plans renew automatically at the end of each billing period at the then-current price, until you cancel. By subscribing, you authorize recurring charges through Stripe.
• Cancellation. You may cancel at any time. Cancellation stops future renewals. You keep access to your plan until the end of the period you have already paid for.
• Refunds. Except where required by law, payments are non-refundable. Refund requests are handled by us through Stripe and may be considered on a case-by-case basis.

We may change our prices. Price changes take effect at the start of your next billing period after we give you reasonable notice.

The Service, including its software, design, text, and branding, is owned by iNext Ventures or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose while these Terms are in effect.

Content you create on your calls belongs to you. You grant us only the limited rights described in our Privacy Policy that are necessary to operate the Service.

The Service relies on third-party providers to function, including speech-to-text, language-model, authentication, payment, and email providers. Your use of the Service may be subject to those providers’ terms, and we are not responsible for the acts or omissions of third parties. A current list of our sub-processors is in our Privacy Policy.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that its suggestions will be accurate or suitable for any particular call.

No earnings guarantee. Any results, revenue figures, testimonials, or examples shown on our website or in our marketing are illustrative only and are not promises or guarantees of income or outcomes. Your results depend on many factors outside our control, including your own effort, skill, offer, and market.

To the maximum extent permitted by law, iNext Ventures and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service.

To the maximum extent permitted by law, our total liability for any claim arising out of or related to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars (USD $100).

You agree to indemnify and hold harmless iNext Ventures and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or the rights of any third party, including any call-recording or consent law.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. On termination, your right to use the Service ends. Sections that by their nature should survive termination will survive, including payment obligations, disclaimers, limitation of liability, and indemnification.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction in those courts, except where applicable law gives you the right to bring a claim elsewhere.

Questions about these Terms? Reach us at support@workloadr.ai. CueCloser is operated by iNext Ventures Inc.